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AI-Powered Customer Replies
Give customers instant AI-powered answers based on your business information.
GINNOBOT FEATURES
Everything You Need to Automate Customer Support with AI
Train Ginnobot with your business knowledge, connect it to your customer channels, capture leads, manage conversations, and deliver instant support - all from one platform.
AI & Knowledge Base
Turn your business information into instant, accurate customer answers.
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Website Knowledge Training
Train Ginnobot using content from your website so it can answer questions about your products, services, policies, and business.
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Document Training
Upload supported business files and use them as part of the chatbot knowledge base.
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Multiple Knowledge Sources
Combine website content, documents, and supported knowledge sources into one chatbot knowledge base.
Channels & Integrations
Connect Ginnobot to the places where your customers already communicate.
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Website Integration
Deploy Ginnobot on your website and answer visitor questions directly through the chatbot widget.
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WordPress Integration
Connect Ginnobot to WordPress using the Ginnobot WordPress integration.
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WhatsApp Integration
Connect supported WhatsApp functionality and manage customer interactions through Ginnobot.
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Easy Deployment
Add your chatbot to supported websites without rebuilding the website.
Customer Management
Turn chatbot conversations into organized customer relationships and actionable leads.
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Lead Capture
Capture customer details through chatbot conversations and turn visitors into potential leads.
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Lead CRM
Manage captured leads from the Ginnobot dashboard.
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Conversation History
Review previous customer conversations for additional context.
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Conversation Transcripts
Access or receive conversation transcripts according to plan availability.
Chatbot Customization
Make your chatbot feel like a natural extension of your brand.
Custom Chatbot Appearance
Customize the visual appearance of the chatbot to better match a business website.
Chatbot Colors
Choose supported widget colors based on the business brand.
Custom Chatbot Icon
Select supported chatbot launcher and icon options.
Hover Message
Customize the short message displayed around the chatbot launcher.
Analytics & Insights
Understand how customers interact with your chatbot and how your AI support is being used.
Analytics Dashboard
View supported chatbot performance and activity metrics.
AI Reply Usage
Track AI reply usage for the current billing period.
Lead Insights
Understand how many potential customers have been captured.
Conversation Insights
Review supported conversation activity and trends.
Notifications & Support
Stay informed about important chatbot activity without constantly checking the dashboard.
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New Lead Notifications
Get notified when a new lead is captured where this feature is available.
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Daily Summary
Receive supported daily chatbot activity summaries.
Weekly Summary
Receive supported weekly summaries.
Conversation Transcript Notifications
Receive conversation transcript information where enabled.
Built for Your Entire Customer Journey
From the first customer question to lead capture and ongoing support, Ginnobot helps automate the repetitive work while keeping your team in control.
Answer Customer Questions
Provide instant AI-powered answers using business knowledge.
Capture More Leads
Turn relevant chatbot conversations into potential customer opportunities.
Help Your Team Work Faster
Reduce repetitive questions and allow your team to focus on conversations that need human attention.
Understand Your Customers
Use available conversation, lead, and analytics data to better understand customer needs.
Connect Ginnobot Where Your Customers Are
Deploy your AI assistant across your existing customer touchpoints without changing the way your business already works.
Website
Add the Ginnobot widget to supported websites.
WordPress
Use the Ginnobot WordPress integration for WordPress sites.
Connect supported WhatsApp customer interactions.
Ready to Put Your Customer Support on Autopilot?
Train Ginnobot with your business knowledge, connect it to your website, and start helping customers 24/7.