Terms and Conditions

These Terms and Conditions govern access to Ginnobot websites, dashboard, APIs, chatbot widget, customer cookie banner tools, and WordPress plugin. Ginnobot is operated by Aiginno Technologies Pvt Ltd. Registered address: Science City, Ahmedabad.

Ginnobot provides tools to create, train, deploy, and manage AI chatbots, capture leads, review conversations, manage plans, use a WordPress plugin, and optionally configure a customer-facing cookie consent banner.

You are responsible for accurate account information, safeguarding credentials, controlling access to your account, and all activity under your account. You must notify us promptly of suspected unauthorized access.

Public chatbot keys identify a chatbot for widget configuration and must be used only as documented. Private credentials, admin tokens, and server-side secrets must not be exposed on public websites.

You must not use the Services for unlawful activity, harmful code, spam, harassment, privacy violations, scraping abuse, security attacks, infringement, or content that you do not have rights to process.

You are responsible for knowledge-base content, website content, prompts, chatbot configuration, lead capture fields, and how chatbot outputs are used on your website or in your business.

AI-generated responses may be incomplete, outdated, or inaccurate. You and your visitors should verify important information. Ginnobot must not be relied on as a substitute for professional legal, medical, financial, or safety advice.

Customers are responsible for providing their own privacy notices, cookie policies, lawful bases, cookie classifications, and visitor consent for their websites and third-party technologies. Ginnobot provides technical banner functionality, not legal advice.

If you enable the Ginnobot customer cookie banner, you must configure accurate business identity, policy links, category descriptions, and third-party script classifications. Do not use Ginnobot legal policies as your own unless separately approved.

The WordPress plugin is provided for connecting a WordPress site to Ginnobot services. Existing CMP mode and disabled mode may be used when a website already manages consent. Site owners are responsible for WordPress configuration and visitor notices.

Ginnobot includes Razorpay subscription and checkout functionality. Paid plan details, renewal timing, cancellation handling, and payment confirmation are governed by the plan and checkout screens shown at purchase. Refunds, if any, are handled according to applicable law and any written policy approved by management.

We aim to provide reliable service, but the Services may be unavailable, delayed, or degraded because of maintenance, third-party providers, network issues, abuse prevention, or events outside our control.

Ginnobot owns its platform, software, branding, and documentation. You retain ownership of content you provide, while granting Ginnobot the rights needed to host, process, transmit, and display that content to provide the Services.

We may suspend or terminate access for suspected misuse, non-payment, security risk, legal requirements, or breach of these Terms. You may stop using the Services and request account assistance through support.

To the maximum extent permitted by law, Ginnobot is not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from use of or inability to use the Services.

You agree to defend and indemnify Ginnobot from claims arising from your content, websites, chatbot configuration, visitor notices, consent practices, misuse of the Services, or violation of law or these Terms.

These Terms are governed by the laws applicable in Ahmedabad, unless mandatory consumer or data protection law requires otherwise.

We may update these Terms by posting a revised version with a new Last Updated date. Material changes may also be communicated through the website, dashboard, or email where appropriate.

Questions about these Terms should be sent to sales@ginnobot.ai. Privacy requests should be sent to sales@ginnobot.ai.